Install a compatible player from the Apple App Store when available, enter only the credentials supplied for your subscription, then test live, EPG and on-demand playback. Apple TV (3rd generation) cannot download new App Store apps. App availability and in-app purchases differ by country and device.
Before you install anything
Confirm the exact device model, operating-system version, available storage and app-store region. Keep the subscription message available on a private phone or computer, but do not publish screenshots containing server URLs, usernames or passwords.
- Update the device software.
- Connect to a stable network.
- Remove unused apps if storage is low.
- Ask support which login method is supplied: portal, username/password or playlist URL.
- Confirm whether the player has a separate licence fee.
Store-first setup steps
Install current tvOS or iOS/iPadOS updates.
Search for the compatible player confirmed by support.
Check device compatibility, developer and in-app purchase notes.
Enter the supplied login method without sharing credentials through AirDrop or public notes.
Confirm categories, favourites, subtitles and AirPlay behaviour if needed.
Platform reference: Apple Support — download apps on Apple TV.
Credential and privacy rules
Treat service credentials like a password. Type them only into the player you intentionally installed. Do not send them to public groups, unknown resellers or remote-access helpers. A player may store the details locally; use a screen lock and remove the profile before selling or giving away the device.
If a link looks different from the domain or server address support supplied, stop and verify it in the existing WhatsApp or Telegram conversation.
Playback checks after login
- Check that the app supports your exact Apple device.
- Confirm subtitles and alternate audio tracks.
- Test portrait and landscape on mobile.
- Use a private iCloud account rather than a shared public device.
- Remove the profile before selling or returning hardware.
If one item fails, note its exact name, time, device and whether another category works. Specific evidence is more useful than saying the whole service is down.
Troubleshooting on Apple TV, iPhone and iPad
First force-close and reopen the player, then test another category. Check device storage, system time and network connection. Reboot the device only after saving any necessary settings. If Wi-Fi is inconsistent, test close to the router or with Ethernet where supported.
Do not factory-reset the device as a first step. A reset removes apps and accounts and rarely fixes a single-source issue.
Frequently asked questions
Short, specific answers about this page and the Nexus IPTV 4K service.